Last updated: April 2026 · Willkommen Bank AG, Musterstrasse 1, 8001 Zürich, Switzerland
These General Terms of Service (“Terms”) govern the relationship between you (“Client”, “you”) and Willkommen Bank AG (“Willkommen Bank”, “we”, “us”), a Swiss financial institution supervised by the Swiss Financial Market Supervisory Authority (FINMA), registered at Musterstrasse 1, 8001 Zürich, Switzerland, operating across the European Union via banking passport.
By creating an account or using any Willkommen Bank service, you accept these Terms in full. If you do not agree, you must not use our services.
Account opening requires registration on our platform followed by identity verification through our regulated KYC partner. You are required to provide accurate, complete, and current information. Providing false or misleading information constitutes a material breach of these Terms and may result in immediate account closure.
KYC verification is required by EU anti-money-laundering directives (Directive (EU) 2015/849) and the Swiss Anti-Money Laundering Act (AMLA). We may request additional documentation at any time during the account relationship.
Willkommen Bank Savings Vaults are fixed-term deposit products (Festgeld) with the following tiers:
Interest is calculated daily on the vault balance using the applicable annual rate divided by 365. Interest compounds daily — accrued interest is added to the vault balance and itself earns interest from the following day. This is a distinguishing feature of Willkommen Bank vaults compared to traditional Festgeld products where interest is typically paid only at term end.
Accrued interest (but not the principal) may be withdrawn weekly to your Willkommen Bank Card. This withdrawal is free of charge and processed within seconds. The principal remains locked for the duration of the fixed term.
The interest rate applicable to your vault is locked at the time of vault opening and remains fixed for the entire term. Rate changes published after vault opening do not affect existing vaults.
At the end of your vault’s fixed term, you may: (a) roll over at the then-current published rate, (b) upgrade to a higher tier, or (c) transfer the full balance (principal plus accrued interest) to your linked external bank account. If no action is taken within 14 days, the vault automatically rolls over at the current published rate for the same tier and term.
Vaults are fixed-term products. Early termination of the principal is not available as a standard feature. In exceptional circumstances (e.g., documented financial hardship), Willkommen Bank may, at its sole discretion, permit early access subject to an interest penalty equal to the lesser of (a) 90 days’ accrued interest or (b) the total interest accrued since vault opening.
Upon completion of KYC, you receive a personal EU IBAN issued through our EU partner bank. The Current Account supports SEPA Credit Transfers, SEPA Instant Credit Transfers (where supported by the receiving bank), and SEPA Direct Debits. There are no monthly account fees.
Upon KYC approval, you receive a free virtual debit card (Visa) usable wherever Visa is accepted, including via Apple Pay and Google Pay. Physical card available upon request for a one-time issuing fee. Card spending limits, freeze/unfreeze controls, and merchant category blocks are manageable through the Willkommen Bank app.
Term-end vault withdrawals may only be directed to an external bank account whose registered holder name matches your verified KYC identity. This name-matching requirement is a security measure and cannot be waived. SEPA Instant Transfers arrive within seconds; SEPA Classic Transfers arrive the next business day. Transfer fees: none for vault term-end withdrawals.
Your deposits benefit from dual protection:
Deposits exceeding these limits are at risk in the event of bank failure. The deposit guarantee schemes are funded by contributions from participating institutions and are separate from Willkommen Bank’s own assets.
Willkommen Bank may suspend or close your account if: (a) you breach these Terms, (b) we are required to do so by law or regulatory order, (c) we have reasonable grounds to suspect fraud, money laundering, or terrorist financing, (d) you fail to provide requested KYC documentation within the specified timeframe, or (e) your account remains inactive (zero balance, no transactions) for 24 consecutive months.
You may close your account at any time by contacting support, subject to the completion of any active vault terms. Outstanding vault balances will be transferred to your linked external bank account upon closure.
All content on the Willkommen Bank website and application — including text, graphics, logos, icons, images, software, and design elements — is the property of Willkommen Bank AG or its licensors and is protected by Swiss and international intellectual property law. You may not reproduce, distribute, modify, or create derivative works without our prior written consent.
Willkommen Bank is not liable for: (a) losses arising from unauthorised access to your account where you failed to maintain the security of your credentials, (b) force majeure events, (c) actions of third-party financial institutions (including our EU partner bank) except where directly caused by Willkommen Bank’s negligence, (d) losses exceeding the amount protected by the applicable deposit guarantee schemes.
Nothing in these Terms excludes or limits liability for death, personal injury, or fraud.
These Terms are governed by Swiss law. Disputes shall be submitted to the exclusive jurisdiction of the courts of the Canton of Zürich, Switzerland, unless mandatory consumer protection laws in your country of residence provide otherwise.
For EU consumers: You may also bring proceedings before the courts of your EU/EEA country of residence and are entitled to use the European Commission’s Online Dispute Resolution platform at ec.europa.eu/odr.
We may amend these Terms with at least 60 days’ prior notice via email and in-app notification. If you do not object within 30 days of notification, the amended Terms are deemed accepted. If you object, you may terminate your account without penalty before the amended Terms take effect.
Willkommen Bank AG
Musterstrasse 1, 8001 Zürich, Switzerland
Email: support@willkommen-ai.com
FINMA register: www.finma.ch